FREQUENTLY ASKED QUESTIONS
How often should my heat pump be serviced?
The Manufacturer recommends it should be serviced every year but some people prefer to be serviced every six months.
How long would a service typically take?
It is usually 45 minutes per heat pump but we give an allowance of up to 1 hour for each heat pump.
When is the best time to have my heat pump serviced?
Within a 1 year period from the point of last service.
Why should I have my heat pump serviced?
An annual service of your heat pump will not only prolong its life, maintain hygiene and reduce energy consumption – it can normally enhance the heat output by as much as 50%.
How long does an installation take?
A back to back installation usually takes 4-6 hours to complete. If the installation is a little bit tricky it would take a few more hours.
What sort of heat pump should I get?
It is best for a technician to measure rooms that require heating and cooling, assess building insulation / windows, assess load in each room i.e. furniture, etc and assess installation requirement; After the assessment the technician will recommend a style and brand of heat pump /air conditioning unit that will suit you best.
What are your post-installation services?
Post installation , if you are having trouble with your heat pump or operating your heat pump we will check it out or help you out without cost. We do not charge call out fee for first 6 months.
Are you able to supply and install parts for my older heat pump?
Yes, we can supply and install parts for the latest or older models of heat pumps.
When can you service my heat pump?
Give us a call or email us and we will organise a time that will suit you.
How frequently should the filters be replaced?
Unless the filter suffers from wear and tear, they should last the life of your heat pump.
How much will a service cost?
Give us a call for a price on your heat pump (or pumps) . We don’t charge call out fee and extra discount for super gold card holders.
Which brands do you service?
We service all major brands.
Do you offer a warranty on your services?
Yes, we offer a one year free check-up when something goes wrong with your heat pump after it was serviced.